To access Comcast's newly released TV Everywhere product, called Xfinity, Comcast customers must be both Broadband and Cable subscribers.  I am.  But subscribers are also required to use their Comcast-issued email address to login.  I was issued mine 4 years ago.  Never used it.  No record of it.  To recover it, the only options are to call customer support or chat online with a rep.  After 2 hours waiting for both, I gave up.  No other way to initiate Xfinity.

How could Comcast launch such an important product, one that needed to be as attentive-to-detail and user-centric as Hulu... with such a poor initial user experience?  Hopefully my experience is unique. Maybe I'm of the few Comcast subscribers who doesn't use the comcast.net email address. I wish this were the case, but I doubt it.  I also doubt that I am the only frustrated Comcast customer tonight.

It makes me sad, because cable subscribers deserve a great TV Everywhere user experience.  They pay for it.

I hope that after I am able to login to Xfinity, the experience becomes awesome.  I will let you know.

UPDATE (3 hours later): Comcast customer support rep via web chat gave me my email address and reset my password.  Now I am off to the races. Note that it took me about 4 hours start-to-finish to get started with Xfinity.