TV NEWS STREAM

Mike Berkley  //  Product Strategy @ Comcast's Social Technology Group. Formerly CEO of SplashCast Media. This is my personal blog. My writing and opinions do not necessarily reflect those of Comcast.

Dec 22 / 11:50am

ABC and CBS Jumping in Bed with Apple? That Would be a Risky Political Decision.

Disney (ABC) and CBS are reportedly in negotations with Apple to provide their TV shows, without commercials, on a subscription basis via iTunes. 

I have a few questions about this. The first obvious question is: will consumers be willing to pay a monthly fee of $3 - $5 per show, for ad-free TV downloaded to their computer, iPod, and iPhone?  This is content that is already available for "free" (broadcast, cable, Hulu, network websites, etc).

But more importantly, the business strategy question: are ABC and CBS really ready to take sides in the emerging Apple vs. Cable TV battle of the decade?

It's no secret that Apple wants to disrupt the TV industry like it successfully did the music industry.  Their approach is to disintermediate the old guard content distributors.  In the case of TV, that means pushing out the cable companies from the supply chain; connecting consumers directly to the content, removing the "middleman". This, of course, terrifies the cable operators (Comcast / Time Warner / Cox / etc). 

The problem with that approach is that it forces the TV programmers (ABC, CBS, NBC, Fox, and the cable channels) to align themselves with one side or the other: Apple or the cable MSO's.  Remember that the programmers are still heavily reliant on "carriage fee" revenues from the MSO's.

Apple and Comcast both need ABC and CBS... however, ABC and CBS both need Comcast more they need Apple, at present time. So it's a big gamble for them to jump in bed with Apple.

I've written about this political gamble for the TV programmers here: Apple Creates Bad Political Situation for Content Providers

That all said, Steve Jobs is Disney's largest shareholder and has a lot of influence over strategic decisions.  That could partly explain ABC's motivation to deal with Apple, but why CBS? It seems like CBS decisions are based on "anything but Hulu" (where "anything" also means "everything").

More background from NewTeeVee: http://newteevee.com/2009/12/22/will-consumers-pay-for-what-abc-and-cbs-already-give-away-for-free

 

Filed under  //  ABC   Apple   Cbs   Comcast   Disney   TimeWarner  
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Nov 18 / 11:21am

TV Everywhere Getting Closer to Reality, Thanks to thePlatform

Comcast-owned ThePlatform is arguably the top Online Video Platform (OVP) provider, and almost certainly is within the TV industry.  They unseated encumbent Brightcove over the last year by launching Hulu.com, CBS.com, TV.com, and a slew of other broadcast and cable TV networks. They announced even more TV programmer customers today (most of whom are owned by Comcast) as well as Rogers, Canada's largest cable operator.  ThePlatform also powers online video for Comcast's largest competitors: Time Warner Cable, Cox, and CableVision.

Today, thePlatform made a major announcement that brings TV Everywhere a HUGE step closer to reality.

ThePlatform is launching a cable Authentication & Authorization component to its white-label video publishing product that will enable programmer web sites (HBO.com, Showtime.com, NBC.com, etc) to publish their premium TV shows on their sites, requiring the user to authenticate himself as a cable subscriber with access to that channel (ie, you can only watch HBO shows online if you pay for HBO through your cable provider).  Enforcing this authentication ensures everyone in the media supply chain gets credit for that view, and money is transferred accordingly.  To that end: an integration with Nielsen to directly track views would be a killer strategic move by thePlatform! 

This solution also has the following compelling side benefits for the MSO's and TV Programmers:

  • Keeping cable subscribers happy and hooked (cable companies fear that free online TV services like Hulu may result in cable subscribers canceling their pay TV services).
  • Upselling subscriptions: if I'm a Comcast subscriber but don't pay for the HBO cable package, I may be compelled to sign up now if it means I can watch all HBO shows whenever I want, online (or on my HD TV via Boxee or the like).
  • Upselling content: if I am not an HBO subscriber but want to watch just a single HBO show, now there is a mechanism to buy shows a la cartThis is the model that Disney currently loves.

Here's a nice diagram of how this new component works:

ThePlatform is initially providing this technology only to TV Programmers for their sites (broadcast networks and cable channels).  That's a great first step, though I believe the killer app will be making this capability available to any web site, not just NBC.com or HBO.com, etc. I wrote about this just yesterday.

Regarding the rest of thePlatform's competition in the OVP space...  DigitalSmiths, despite its strong TV Everywhere positioning campaign last month, hasn't released any technology yet that addresses the initiative's largest challenges: authentication and authoriziation.  Meanwhile, Ooyala and Brightcove appear to be sitting on the TV Everywhere sidelines.

Filed under  //  Authentication   Brightcove   Comcast   Digitalsmiths   Ooyala   ThePlatform   TimeWarner   TV Everywhere  
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Nov 17 / 10:51am

Comcast's "TV Everywhere" Will NOT Be Everywhere

One step at a time, I understand.  But I believe it's critical that TV Everywhere becomes an "open" premium video distribution platform available for any web publisher, on any web site

Consumers will demand the freedom to watch Entourage in their preferred environment, be it Hulu.com, Facebook, Boxee, etc... not just on Fancast.com or HBO.com.  That is the promise of TV Everywhere.  Universal authentication will make this a technical possibility. It is ultimately the right thing to do and will benefit the entire media ecosystem, starting with the paying customer.

Clearly Comcast, Time Warner, and the other MSO's need to weigh the benefit of providing their subscribers a good experience (in the form of choice) versus the economic benefit of locking their users to their own sites (or programmer sites, such as HBO.com, CBS.com, Showtime.com, etc). 

The MSO's have a reputation for opting for the economic benefit over the user experience benefit, which has really hurt their brand image.

Creating a "win" for the user should be the top priority for Comcast and Time Warner.  Remember, TV Everywhere was born out of a defensive move to stem cable cord cutting.

I understand that we are just in the first inning of TV Everywhere, and these are the necessary first steps.  However, I would like to hear Comcast and Time Warner talk about the longer-term vision for where this is all going.

Here is Comcast's Amy Banse articulating their near-term TV Everywhere (OnDemand On Line) rollout:

Filed under  //  Comcast   TimeWarner   TV Everywhere  
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Oct 29 / 9:49pm

Should Facebook be the authentication provider for TV Everywhere?

With over 300M consumer accounts and adding 5M new accounts EACH DAY, Facebook will likely reach the 1 BILLION in 2010. It is therefore safe to assume that the vast majority of Comcast, Time Warner, DirecTV, and Dish subscribers will have a Facebook account.

Without any doubt, Facebook has now become the "identity gatekeeper" of the web. Facebook is the defacto openID provider.

As such, there ought to be an easy way to leverage Facebook to solve TV Everywhere's authentication challenge.

Imagine if we could link our cable / satellite accounts to our Facebook accounts. A couple clicks using Facebook Connect on the cable provider's web site is all it would take. Once a link is established between DirecTV and Facebook, for example, DirecTV could provide Facebook with that user's content access rights (such as: user has rights to HBO content but not Showtime).

Here's a back-of-the-napkin use case of how it might play out:

  • Let's say I am a basic Comcast cable subscriber and have a Facebook account.
  • I sign into Comcast.net with my Comcast-assigned username and password. I am prompted to click on a FB Connect link and then the "Authorize" button. Comcast sends my cable TV account info to Facebook, which Facebook stores as part of my Facebook profile.
  • I then go to Yahoo and select the latest Simpsons episode to watch. Yahoo's TV Everywhere "enabled" video player (see explanation below) prompts me to sign in via Facebook Connect. I click "approve" and Facebook sends the video player my Comcast profile, which tells the video player what I'm eligible to watch. The player stores my cable profile info via a cookie and begins streaming the episode. When I try to watch a HBO content, the video player knows to block the stream.
  • The above example could take place on ANY website that uses a TV Everywhere "enabled" video player. This could simply be a "chromeless" Flash-based player with Facebook Connect implemented and logic to interpret content provisioning based on cable account profiles.
  • Using Facebook Connect for authentication, any site would be able to present TV Everywhere content and (almost) every cable subscriber would be able to participate after only a few "I Authorize" clicks.


OK, I know the above may be overly simplified, but hopefully you get the gist.

The big question here is whether the MSO's would be willing to share any customer account information with Facebook. To make TV Everywhere work easily for consumers, I believe they will need to share.

Filed under  //  Authentication   Comcast   DirecTV   Facebook   OpenID   TimeWarner   TV Everywhere  
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Oct 21 / 4:25pm

Competing With Hulu a Bad Move for Comcast

My guest post published on ReadWriteWeb.com...

Comcast sees the writing on the wall: cable-based TV will not survive the next decade. Its value is fast eroding because it can't compete with on-demand, Internet-delivered TV across all screens. Unlike their music counterparts, TV executives have pulled their heads out of the sand in time and are working hard to survive this monumental shift. To do so, however, they need to choose the right battles to fight.

Comcast CEO Brian Roberts spoke at the Web 2.0 conference in San Francisco yesterday afternoon. He was interviewed by Federated Media CEO John Battelle.

I discerned three important nuggets from Roberts:

  • Comcast will continue to invest in higher-bandwidth connections into homes.
  • Comcast will invest in content more aggressively.
  • Comcast will officially launch Hulu-competing Fancast.com by the year's end.

The first two points make a ton a sense. The third point is... well, miscalculated.

I am convinced Brian Roberts understands the challenges ahead. This is why Comcast and Time Warner (which also clearly "gets" it) have been aggressively pursuing a "TV Everywhere" model, which promises to give their subscribers exactly what they want: anytime, anywhere access to any TV content. They have to do this to keep their customer bases.

But in a TV Everywhere world, the role of the multi-system operator is diminished. Your cable or satellite TV provider will no longer be your only (legal) means of watching the current episode of HBO's Entourage. In a TV Everywhere world, Entourage will be available on literally thousands of websites and mobile apps, as long as you can authenticate yourself as a paying cable or satellite subscriber with the HBO package.

In this world, the value of Comcast as a content distributor is eroded. Comcast risks becoming a "dumb pipe," providing little more than bandwidth. To avoid that fate, Comcast recognizes that it needs to move upstream and own or control the content itself. This is why it will buy NBC in the next few months.

Moving upstream and investing in content is a smart move for Comcast.

Moving downstream and competing with Hulu via Fancast.com is a bad move. Here's why:

  • Hulu already has a huge lead, having aggressively grown its audience for more than a year now.
  • Hulu would be the ideal launching pad for TV Everywhere, because of its mega-loyal and passionate audience.
  • Comcast is about to own a third of Hulu. Ad revenue from Hulu will ultimately end up back in Comcast's coffers.
  • In a TV Everywhere world, thousands of websites will likely present the same TV content as Fancast.com. It will be a terribly crowded space, with a ton of noise. The sites that perform best will be the ones that create the best user experience for viewing TV content.
  • Comcast has a poor track record with UI and user experience design. Need I compare more than Comcast DVR's UI to TiVo's UI?
  • Strong consumer brands drive website traffic. Comcast has a horrendous consumer brand. Comcast users generally do not like being Comcast users.
  • Comcast's interest is in the broadest distribution of TV content, not exclusive distribution. Locking up certain content for Fancast.com alone would be a mistake. Consumers would see it as a violation of their rights, akin to the Net Neutrality debate.

Comcast can survive (and perhaps prosper) through the death of cable-based TV, if it makes smart strategic decisions. That means focusing on where it provides the most value in the TV supply chain: Internet connectivity and content investment. Creating a content website that competes with its distributors is not a smart move.

Comcast should pull the plug on Fancast.com or simply use it as a TV Everywhere authentication testing site.

Guest author: Mike Berkley served as CEO of SplashCast Media from 2006 to 2009, pioneering the concept of social TV in partnership with Hulu. Berkley is currently involved in the TV Everywhere initiative, consults on product strategy for online media companies, and maintains the TV News Stream blog covering all things related to online premium video.

 

Filed under  //  Comcast   Hulu   TimeWarner   TV Everywhere  
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Oct 13 / 9:57am

The future of TV and why Comcast & TimeWarner need to find their own Jason Kilar (Hulu CEO).

"TV Everywhere" is the future of TV.

But it's being driven by consumers, not by cable companies.  The cable companies are reacting, not leading. And that's a good thing. 

I've tried to isolate what consumers are demanding from TV, in a tidy package called "The Four C's": Convenience, Control, Choice, and Cost.

  • Convenience means access to content on any screen: TV's, computers, netbooks, tablets, Kindles (?), and smart phones.
  • Control means consumers can create their own lineup of favorite shows and share the TV experience with family and friends.
  • Choice means consumers can access the full library of TV and movie titles, on demand.
  • Cost means getting the above at what consumers perceive as a  "fair" price.

These 4 C's encapsulate the vision of "TV Everywhere".

90% of all American households already subscribe to an MSO (cable, satellite, broadband, or broadband wireless).  That's an unbelievable stat.  And as such, I believe MSO's are naturally best-positioned to fulfil this consumer demand.  That does not mean they will get it right, however.  MSO execs are smart and realize that getting it right and winning the hearts & minds of consumers is critical.  This time around, the MSO's can't rely on monopolistic positioning to strong-arm consumers. MSO's now face competition for audience from many directions: Hulu, Boxee, Netflix, piracy, etc... each of which have very loyal and passionate audiences!  As I have argued, horrendous consumer brand-image is the MSO's achilles heal.

MSO's can't afford to screw this up.  If they do, they risk losing their customer base.  Not only will they need to coordinate amongst themselves, they  also need buy-in from the TV programmers (NBC, Fox, ABC, CBS, HBO, ESPN, etc) and the distributors (web site publishers and app developers). 

It's the web publishers and app developers who know and understand the consumer the best.  They must be included in this process to ensure the MSO's and TV programmers "get it right" with consumers.

NBC and Fox were very smart to get a consumer-focused web entrepreneur (Jason Kilar) to design and run Hulu.  Comcast and TimeWarner need to do the same.

 

Filed under  //  Branding   Comcast   Hulu   TimeWarner   TV Everywhere  
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Oct 8 / 4:55pm

Comcast & TimeWarner Chairmen Discuss TV Everywhere [VIDEO]. "Cable viewers want video-on-demand in a big way."

This video is about 3 months old, just before Comcast's 5,000 household TV Everywhere trial this past summer. Note that Brian Roberts (Comcast) acknowledges that TV Everywhere will create more distribution competition for Comcast, as it will enable other web sites to compete with Comcast's video portal, Fancast.com, using the same premium video inventory.

My hope is that TV Everywhere authentication and video inventory will be open available to tens of thousands of web publishers via easy-to-integrate OpenID-like login and API-driven content search and playback.

Filed under  //  Comcast   TimeWarner   TV Everywhere  
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Oct 8 / 12:05pm

TV Everywhere Could Be A Real Business For Cable, Not Just Defensive

TV Everywhere represents an amazing business opportunity for the MSO's and Content Programmers, as well as web publishers. This post does a decent job of highlighting just some of the opportunities:

The debate over how to structure TV Everywhere - the cable industry's answer to Hulu - heated up again yesterday at the Goldman media conference. 

Time Warner (TWX) CEO Jeff Bewkes dismissed complaints by content owners that the proposed revenue split is too low, while Disney CFO Tom Skaggs said content owners deserved more.

What's clear is that if both sides can find a way to work together, TV Everywhere will help the cable industry - from MSOs to networks - ward off a new competitor and help grow their businesses at the same time.

TV Everywhere.  TV Everywhere is a planned service in which cable companies will make TV content available to their subscribers online.  Right now, cable companies say they will provide TV Everywhere to subscribers for free.  Over time, we think they could end up charging for it.

TV Everywhere Is Not Just A Defensive Move By The MSOs. Yes, at first glance, it looks defensive: As more content is made available online, viewers can cobble together a viewing experience that approaches that of cable.  Enthusiast channels like Discovery and The History Channel are not currently available online, but some of the highest rated ones – like USA, A&E, Bravo – are, in addition to the free broadcast networks.  So, the cable companies have to figure out a way to control that viewing before “cutting the cable” becomes a real threat.

This could be a costly defensive move given how much it costs to host a streaming video site.  But don’t forget the cable companies own the pipes so this would be a much less expensive endeavor than an independent company that has to pay tolls on those pipes in the form of content delivery fees.  In addition, cable companies make billions of dollars from subscriber fees, so most would likely pay up a little to protect that franchise.

Over time, however, TV Everywhere could become an offensive move by the MSOs
.  As the service catches on it wouldn’t be surprising if cable companies added an extra fee to their rates (they say this will not happen) or use the extra digital offerings to increase overall cable rates more than they would have without it.  In addition, though ad revenue is a small part of their revenue, cable companies could benefit from a shift in spending to online.  Later we dig into these numbers in more detail.  

It’s Unclear If All Cable Networks Will Sign On To TV Everywhere.  Hulu’s owners NBC, Fox, and Disney own major cable networks, and if those are not included in the service it could represent a large programming hole for the MSOs. 

For example, 4 of the top 5 and 7 of the top 10 rated cable networks in terms of primetime viewers)are owned by either NBC, Disney, or Fox.  This includes ESPN, USA Networks, Disney Channel, and A&E – all very popular franchises.  Interestingly, only A&E (a JV between NBC, Hearst, and Disney) participated in the recent Comcast OnDemand Online (its TV Everywhere product) trial.  Disney said it would only include its networks in a TV Everywhere model if it received better financial terms, which so far the MSOs have balked at.

Given how much the cable nets make from affiliate fees (about 54% of total revenue on average), most will likely come to the table to avoid another difficult discussion when negotiating how much MSOs will pay them to carry their channels.  Given their investment in hulu and its success so far we can’t envision a scenario where NBC, Fox, or Disney remove their programming from hulu and play it exclusively on a TV Everywhere platform.  A scenario where programming is played on both platforms with both parties keeping 100% of the respective ad revenue is more likely, in our opinion. 

The Numbers:

Right now hulu isn't likely to steal many subscribers completely away from cable, but as the internet viewing experience becomes more like TV and technology connecting the two screens becomes more prevalent, it's a threat. 

For example, hulu’s monthly audience has grown 400% the past year and now represents just under 20% of all basic video subscribers combined at Time Warner Cable, Comcast, Charter Communications, and Cablevision.

What’s more notable is how much the cable companies have to gain from winning the online war if they choose to leverage that digital foothold to raise rates. 

For example, if the cable companies were able to put together a compelling enough package to convince subscribers to pay an extra $5/month, whether in the form of an explicit additional fee or an increase in the overall monthly cable fee, most would increase their revenue by about 5% - a very big number given the small investment it would take to create a platform like TV Everywhere.  Comcast alone would stand to earn over $1 billion in additional revenue per year, with the top 4 cable companies grossing an extra $3 billion combined.

Ad revenue is less than 5% of total cable company revenue (they are allocated about 2-3 minutes per hour from their channels to sell for themselves), so any benefit from online video would be nominal and not enough to get management excited about.

What many may be missing if TV Everywhere works is that the cable companies could in effect be creating separate businesses.  For example, watch this interview with Comcast SVP Karen Guilford who oversees the company's online site Fancast, which would host the company's TV Everywhere product. 

Guilford repeatedly refers to Fancast as aiming to be an informational hub for TV where viewers watch shows but also chat with each other about them, find viewing information, and interact with each other in other ways. 

If the cable companies are able to create a large online hub where people don’t just watch TV, but go there as their first stop for anything TV-related, they will have created an internet content company potentially worth a lot of money.  Just look at the $1 billion valuation many are throwing around for Hulu.  That’s about 7% of Time Warner Cable’s market cap and it is a fairly straightforward website versus Time Warner’s national cable business and collection of cable channels.  And hulu is isn’t even profitable yet.

 

Filed under  //  ABC   Comcast   Fox   Hulu   NBC   TimeWarner   TV Everywhere  
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Oct 7 / 9:11am

Another good overview of Online TV landscape (Hulu vs TV Everywhere vs Netflix).

A ubiquitous streaming TV and movie world is no longer in question only whether it will be advertising supported or also include viewer subscriptions. While at various commitments, just about everyone is planning online distribution of professionally produced video. NBC, FOX, ABC and CBS have Hulu, while many of the top multiservice operators (Comcast, AT&T, Verizon, DirecTV and Time Warner Cable) are each planning the rollout of their own “TV Everywhere” platforms. Comcast’s version, OnDemand Online, is expected to go national by the end of the year.

“TV Everywhere” initiatives are online authentication WebTV portals that provide access to content similar to Hulu. The catch is that a user must prove that they are a TV subscriber to gain access to the online content. The rising tide has increased expectation that we will also see a Hulu subscription service in the near future. This is just yet another proof point in the fallacy of the free internet economy future. Content does not want to be free and I anticipate soon that most professionally developed articles and video to require an access fee, whether through subscriptions or micropayments.

Sports WebTV streaming has continued to advance with the 2009 football season. All Sunday Night Football games will be streamed on NBCSports.com and NFL.com using Microsoft’s Silverlight. Similar to last year the offering will have four different camera angles, and it will also feature a HD option, DVR type features and slow-motion replay. CBS, arguably the leader in real time online sports streaming, announced that it will provide all SEC college football broadcasts on its network for free at CBSSports.com. Interestingly, CBS will be using Adobe Flash instead of Silverlight, which is a move away from what was used for March Madness earlier in the year.

As Amazon, the Roku and Netflix push forward the streaming of movies over the Internet, Blockbuster is unfortunately highlighting the transition with the announcement that it will close nearly 1,000 locations by the end of 2010. Beyond increasing emphasis toward mail and streaming services that directly compete with Netflix, Blockbuster  also plans to expand from 497 to 2,500 kiosks by the end of this year and to 10,000 by 2010. Why would Blockbuster bolster its kiosk business so dramatically? Redbox. Despite fighting a few frivolous lawsuits by movie studios in court, Redbox is one of the few non streaming video options that is thriving. DreamWorks has even stated that the conversion rate from rental to purchase of DVDs with Redbox is markedly higher than what is seen from Blockbuster and Netflix. The business model timeline for Redbox may be short, but for now the company proves you can be successful in the video market without a streaming service. Prediction: expect Redbox to rollout a streaming offering before the end of 2010.

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From Melva Thibodeau.

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