Mike Berkley // Product Strategy @ Comcast's Social Technology Group. Formerly CEO of SplashCast Media. This is my personal blog. My writing and opinions do not necessarily reflect those of Comcast.
Story-telling is old. My guess is that it dates back to our first efforts at domesticating fire. The camp fire afforded us "leisure time" after nightfall for the first time ever. Imagine all of us pre-verbal, proto-humans huddled around a fire, faces awash in the red glow, staring at each other, for hours...
The context was ripe for language. And for story telling.
We learned, were cultured, and were entertained by stories in that ancestral environment. We made sense of the world through story-telling. It was all inherently social, passed from one person to another. The social fabric of "the tribe" was the content medium; social was the only content channel in town.
Fast forward 50,000 years or so to present day. Our stories are now impeccably-produced, high-definition TV shows, movies, music, beamed around the planet at the speed of light, blanketing 6+ billion people in the blink of an eye. With the swipe of a finger, I can instantly access one of 10 million stories available, anytime, anywhere. No fire required.
And no tribe required, either.
I believe we lose something when social is not part of the content experience:
TV, movies, and concerts are more fun and enriching when experienced with others. And we give more weight to recommendations from friends than from strangers or algorithms. Hard to argue with these statements.
TV used to be naturally social. A few decades ago it was the "modern camp fire". Families congregated around it every night. And while the act of story-telling was no longer social, the experience of it certainly was social.
That has changed; the experience of content is becoming less naturally social. As more and more single-user content devices flood the market (iPhones, iPads, Kindles, etc), social experiences around content are either absent or dependent on technology solutions.
Imagine: mom, dad, Dick, and Jane, all huddled around the living room coffee table, faces awash in blue techno-light, staring at their individual tablet screens, completely unaware of each other, absorbed in non-intersecting realities.
Extreme, for sure. But I'm fairly certain that we're becoming more isolated via our new devices, and our need for integrated social technology and virtual social graphs will only increase as a result.
First, see this post by Will Richmond about how live sport events continue to attract the largest online video audiences.
The virtual world is indeed resembling the real world in this important manner: Where large communities of people gather to co-experience live sports, speeches, concerts, breaking news ("point events") is also where people virtually gather in TV and video land. People crave community, especially as virtual experiences become more fragmented and isolated due to the explosive growth of content supply and choice. The more viewing options there are, the less likely you and your friends will watch the same thing. Human community fragments as the content-landscape fragments. But sports and other live events bring us back together. Big events in the real world, like The World Cup, are now the scarcity. In a big way. As such, their value increases in a big way.I was all set to sit down and write up a little analysis of the newly announced Hulu Plus subscription service. But then I read Will Richmond's write up, and I really don't have much to add beyond his great insights and opinions. We agree mostly on this one.
Below is Will's piece. I'm sure I'll sneak in a few thoughts of my own over the next week or so...
7 Quick Reactions to Hulu Plus
Tuesday, June 29, 2010, 04:30 PM ET
posted by: Will RichmondHulu unveiled its much-rumored subscription service this afternoon, dubbed"Hulu Plus." I haven't used the new service, but based on the explanation and the teaser video, here are 7 quick reactions:
1. Is there consumer demand for Hulu Plus? - This looms as the fundamental question that will be answered as Hulu Plus rolls out. From CEO Jason Kilar's blog post, it appears that, at least initially, Hulu Plus is a bet on consumers having an appetite for a library of broadcast network programs since that's all that's been highlighted so far. Hulu identifies about 2,000 library episodes in addition to current seasons. Unless Hulu Plus really beefs up its catalog, it won't be long before the library holds few surprises for returning visitors.
2. Hulu Plus lacks many of Netflix's advantages - It's tempting to think of Hulu Plus competing directly with Netflix, and to an extent of course they're after the same general target consumer. But Netflix has several very significant advantages: a brand that's identified with subscriptions and 14 million+ currently paying subscribers, a deep DVD library of 100,000+ titles (which has every single episode Hulu Plus will be offering), a streaming library of 17,000+ titles (offered at no extra cost to subscribers) and integrations with all the same devices Hulu Plus is touting (except the iPhone, which is coming soon). Further, Netflix has far deeper resources; it is a public company with a $6 billion market cap that spends $250 million/year on marketing and has publicly-stated commitment to obtain more streaming rights from Hollywood. With Netflix on one side and cable on another, it's unclear how Hulu Plus will expand its menu. I don't see Hulu Plus diminishing Netflix's rapid growth.
3. Ads in Hulu Plus would be a big-time buzz-kill - I did a double-take when I first read this line in Jason's post: "Hulu Plus is a new revolutionary, ad-supported subscription product that is incremental and complementary to the existing Hulu service." Whoa - are there going to be ads in Hulu Plus? That will be a flat-out non-starter for many prospective subscribers. Yes, I know about ad-supported cable networks, but that's for first-run programming, not for library or catch-up fare. Hulu Plus must be an ad-free zone. Meanwhile, it's important that Hulu still prove the 100% ad-supported business model for its existing experience. With much in flux regarding ad loads there's new messaging Hulu will likely be rolling there too.
4. Why wasn't Android or Google TV mentioned? - Is it a little weird that there was no mention of Android or Google TV in today's unveiling? I think so. Android is fast-gaining on the iPhone (surpassed by some metrics) and Google TV is poised to make a big splash in the fall. Why no mention? Is there an anti-Google bias at work?
5. Hulu Plus adds more support for HTML5 - Hulu Plus is another boost for HTML5 and another small dent for Flash. By making Hulu Plus available on non-Flash supported Apple devices, the it seems the Hulu team has been willing to make the investment to diversify beyond Flash, which it has used since launch.
There are still many unknowns about Hulu Plus, but for now this is plenty to chew on.
Dear All TV Programmers / Marketers (and heck, all content marketers in general):
Twitter #hashtags are your most effective marketing devices. Start using them wisely and liberally. Drill them into your viewers' heads. Make them memorize the hashtag for each of your shows. Never miss an opportunity to get your hashtags in front of your viewers' eyeballs, wherever they are: on TV, online, on mobile, even on the street. Seriously. Every tweet about your content that does not include a hashtag is a wasted opportunity, a lost soul, a dead-end. Your fans want to know how to talk about your shows, but they are frustrated that they don't know how. Guessing a hashtag is horrible user experience. Don't put the burden on your fans to figure it out. Tell them proactively. Help them help you. Display your shows' hashtag on screen at the start of every show. Make it as pervasive as your network logo; it is a far more effective branding tool. Seriously, Twitter hashtags are now your best marketing tool. Never shy away from promoting them!The wonder of the Internet is the enormous, enormous amount of content it makes available to all of us. It's one of those mind-benders, like: "if you added up the length of all the digital audio and video accessible via the Internet, it would amount to 15 billion years worth of linear playback... Or the age of the universe." I have no idea if that's true or not, or even if it's within several orders of magnitude (no one does)... but it's a HUGE number.
The last decade has been all about bringing that content online and accessible, with ever-improving user experiences. Currently, many of us are focused on spiraling all this content out to all the various consuming devices available: PC's, phones, tablets, TV's, embedded devices, clothing (soon? :-) ) etc... and enabling us to easily pass "the best" content on to our friends and followers, to any of their preferred devices. It's a VERY exciting time for those of us involved in this work. Hooray for that!But there is a very large elephant in the room: the supply / demand balance is now totally out of whack. There is exponentially more supply than demand. And the gap is ever-widening. It's not that people are demanding less content (they're demanding more and more - especially as the number of consuming devices proliferate), it's that we have a fixed and relatively short time to consume it (24 hours is the most we get in a day).This is an inherent problem with linear content: it requires time to ingest. This "natural law" problem causes massive fragmentation in the content distribution business, and poses a big threat to content programmers. For instance, TV networks place big, big "bets" on a tiny, tiny, TINY fraction of available video content. That's a tough model to sustain, given all the above.For most of us, TV is an escape, an opportunity to wind-down, to relax. No more decisions; just entertain me.
I'm not sure that Google TV, which starts with Search as the primary content discovery mechanism, embraces this mindset.
Discovering content in TV-land is a very different mindset than discoverying content in Web-land.
On the Web, people generally seek specific information or content.
On TV, people generally want to be entertained. Yes, they may have something specific in mind (and search is great for that), but just as often they don't.
Honestly, the last thing I want after spending all day in front of a computer is to collapse on my couch, only to see a blinking cursor in an empty search box staring back at me on the TV screen.
"No thank you, Google; just entertain me."